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Quality assurance and control of customer portals

Transport2023/12/21

We helped a major player in the airline industry optimize the quality assurance and reliability of its customer portals. Thanks to rigorous supervision and comprehensive management of technical and functional aspects, our team has fine-tuned the performance and functionality of the portals, enhancing the user experience and reinforcing customer confidence in the platform.

ClientLuxairGroupSecteurServices publicsProfilTest ManagerTypes de testsFonctionnels, PerformanceTypes d'activitésStratégie, planningShare

Q-Leap testers were called in to provide quality assurance and control for a major airline’s business-critical customer portals. A number of challenges have been identified to ensure optimal performance of the websites and the associated booking engine.

A Luxembourg-based company, renowned for its services in the air and tourism sector, offers quality flights and a variety of tourist activities. With decades of experience, we efficiently meet the needs of a wide range of customers (business, tourism, charter, etc.). Its reputation is built on its commitment to quality, innovation and solid customer service. The company plays a key role in the Grand Duchy’s aviation and tourism sectors.

1 – Challenge

Faced with the rapid expansion of a major airline’s online activities, maintaining the quality and reliability of its customer portals has become a major challenge. The main challenge was to constantly test and maintain the websites and booking engine, while adapting the testing methods to the agile development practices of the company, which uses the Scrum methodology for its projects.

2 – Proposed solutions

Faced with the specific challenges presented by our customer, we have developed strategic solutions to guarantee test efficiency and quality. Here are the main initiatives implemented:

  • Scrum-friendly approach: Design of a test methodology aligned with agile development practices using the Scrum methodology.
  • Automation strategy: Implementation of a test automation strategy using modern tools such as Drupal, Jenkins, Gitlab, Jira, Angular and Selenium.
  • Extensive coverage: Automation of over 300 test scenarios, ensuring daily execution to maintain website and booking engine quality.
  • Early detection of faults: Rapid identification of faults thanks to automation, enabling effective corrections.
  • Integration of key tools: Use of tools such as Selenium for automated testing and Jira for bug tracking, guaranteeing an integrated approach.

By working closely with this customer, we have reinforced confidence in the quality and performance of our customer portals. Benefits include a significant reduction in the risks associated with development defects, continuous improvement in the quality of online services, and process optimization thanks to automated testing.